Hours back when the tablet dies in a drivewayIT support for trade shops
The truck is not stuck on a ticket. Helpdesk, devices, email, backups and security for Canadian home service businesses — when the tablet will not sync in a customer’s driveway, the job keeps moving.
Everything that plugs in: helpdesk, devices, email, backups, security
Helpdesk for the whole shop
Techs in the field, dispatch at the desk, and the owner on a phone at 9 PM. One number, one inbox, no ticket queue nobody answers.
Devices that actually stay working
Laptops, tablets and phones set up, patched and replaced before they die mid-job. New hire starts Monday with a machine that works.
Email and accounts
Microsoft 365 or Google Workspace, password resets, shared mailboxes, and the accounts of whoever left last month actually shut off.
Backups you can restore from
Not just running — tested. Because the only backup that counts is the one that comes back when the server does not.
Help with the job and accounting programs you already run
When the tablet will not sync at a customer’s house, that is our problem, not your tech’s.
Security that fits a trade shop
Phishing filtering, lost-device lockdown, and multi-factor that your crew will actually use. Optional MDR when you need someone watching for a break-in and acting on it.
We cover Hamilton shops — Stoney Creek, Ancaster, Dundas, Waterdown and Burlington. Service-area. No storefront.
IT support in Hamilton →Build your IT support quote
Move the numbers to match your shop. No email required — the price updates as you go.
$600/mo CAD covers the first 5 computers — laptops, desktops and servers patched, monitored and replaced, plus the helpdesk, email, accounts and backups for everyone who uses them. Each extra computer is $35.
Headcount does not change the price. Phones and tablets come with the shop.
| Managed IT 5 computers | $600 |
|---|---|
| Monthly total | $600 |
Estimate only — month to month, taxes extra. Servers, complex networks and multi-site shops are scoped on a call.
IT support questions from trade shop owners
How much does IT support cost for a small trade shop?
Patch is $600/mo CAD for your first five computers, then $35 for each one after that. A computer is a laptop, desktop or server we patch, monitor and keep running. Phones and tablets come with the shop, and so do the helpdesk, email and accounts for everyone who uses those computers. Headcount doesn't change the bill.
What is MDR, in plain terms?
MDR stands for Managed Detection and Response. It means someone is watching your systems for a break-in and acting on it, like isolating the machine or killing the session, instead of just emailing you an alert on a Saturday. It's optional with Patch, at $15 per computer per month, on top of the $600 package.
Does a small HVAC or plumbing shop need MDR?
It depends on the shop. If you handle customer payment details, hold contracts with property managers, or carry cyber insurance that asks about monitoring, MDR is usually worth it. If you're two trucks and a laptop, start without it and add it later. Either way, Patch keeps the basics covered: patching, backups, phishing filtering and lost-device lockdown.
Is there a contract for IT support?
No. Patch is month to month. Add or drop computers as the shop changes, and your bill follows the machines you actually run: $600/mo CAD for the first five, then $35 for each one after that. No long contract to sign, and no hours lost reading one. You keep your time for the trucks and the customers.
Why is there a five-computer minimum?
Below about five machines, the work of onboarding and monitoring a shop costs more than it brings in. The $600/mo CAD package keeps small accounts worth doing properly instead of badly. Most small trade shops land right on it. Extra computers after the first five are $35 each, month to month, and you can drop them when you're done.
Do you offer after-hours IT support?
Yes. Emergency IT support is included with Patch. A tablet that won't sync at 6 am before the first no-heat call doesn't care what anyone's office hours are, so the job keeps moving and you're not the one on the phone trying to fix it. Routine requests get handled in normal hours, so you get hours back either way.
Your techs should be fixing furnaces, not laptops.
Get PATCH on the tools. Most shops are fully onboarded inside a week.
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