Hours back when the tablet dies in a Hamilton drivewayIT support for trade shops
You are in a driveway in Stoney Creek and the tablet will not sync. That is not a helpdesk ticket. That is a job sitting still, and an hour you do not get back. Patch is the crew member on IT for Hamilton HVAC, plumbing, electrical and the rest of the trades. Helpdesk, computers, email, backups. The job keeps moving.
Hamilton and around it: Stoney Creek, Ancaster, Dundas, Waterdown, Burlington
We cover Hamilton, Stoney Creek, Ancaster, Dundas, Waterdown and Burlington. Service-area. No storefront. No shop you walk into.
Everything that plugs in: helpdesk, devices, email, backups, security
Helpdesk for the whole shop
Techs in the field, dispatch at the desk, and the owner on a phone at 9 PM. One number, one inbox, no ticket queue nobody answers.
Computers that stay working
Laptops, tablets and phones set up, patched and replaced before they die mid-job. New hire starts Monday with a machine that works.
Email and accounts
Microsoft 365 or Google Workspace, password resets, shared mailboxes, and the accounts of whoever left last month actually shut off.
Backups you can restore
Not just running — tested. Because the only backup that counts is the one that comes back when the server does not.
Help with the job and accounting programs you already run
When the tablet will not sync at a customer’s house, that is our problem, not your tech’s.
Security a trade shop will actually use
Phishing filtering, lost-device lockdown, and multi-factor that your crew will actually use. Optional MDR when you need someone watching for a break-in and acting on it.
IT support in Hamilton: $600/mo CAD for 5 computers
$600/mo CAD for the first 5 computers. $35 each after that. Optional MDR $15/computer. Month to month.
IT support questions from Hamilton shop owners
Do you have an IT office in Hamilton I can walk into?
No. There's no storefront and no walk-in counter. Patch covers Hamilton trade shops where the work happens: on the truck, in the driveway and at the desk. That covers Hamilton, Stoney Creek, Ancaster, Dundas, Waterdown and Burlington. Help comes to you remotely first, so you don't lose an hour driving a laptop across town.
Is IT support worth it for a two-truck shop in Hamilton?
Usually, yes. Most small Hamilton shops run somewhere between one and five computers, so they land on the $600/mo CAD package, with $35 for each computer after five. That covers the helpdesk, email, accounts, backups and security. The time you don't spend fixing a tablet in Stoney Creek goes back to the job or home.
Do you offer after-hours IT support in Hamilton?
Yes. Emergency IT support is included. If a tablet won't sync at 6 am before a no-heat call in Ancaster, that's Patch's problem, not your tech's. Routine requests get handled in normal hours. Either way, the job keeps moving and you're not the one on the phone after supper trying to reset a password.
Your techs should be fixing furnaces, not laptops.
Patch covers Hamilton shops on the truck and at the desk.